Article 1 These Rules are hereby formulated in accordance with the Rules for Guangzhou Urban Rail Transit Passengers and other related documents to facilitate the general public to understand and follow the relevant ticketing provisions of Guangzhou Metro.
Article 2 The ticket available at the Guangzhou Metro Web is priced by mileage: the price is RMB 2 if mileage is no more than 4km. The prices increase by RMB 1 for every 4 kilometers within the mileage range from 4km to 12km, for every 6 kilometers within the mileage range from 12km to 24km, and for every 8 kilometers as the mileage is more than 24km.
The price for the ticket available at the Zhujiang New Town Automated People Mover systems (abbreviated as "APM Line") is fixed as RMB 2 only.
Article 3 Guangzhou Metro follows and implements the fare standards and preferential policies approved by the government.
Article 4 Ticket purchasing and refunding
(1) Single journey ticket
A passenger can buy a single journey ticket at a station, and the ticket can be used only on the day when purchasing the ticket to take the metro at the station .
Any unused and machine-readable ticket can be refunded at the station where the ticket is purchased, within the operating hours on the day of purchase. The single journey ticket can be refunded only on the day of purchase.
Single journey group tickets for 30 or more passengers can enjoy 10% discount.
(2) Day ticket
A passenger can buy the day ticket at any station of Guangzhou Metro Web.
One-Day Pass: The fare for One-Day Pass is RMB 20. A holder of One-Day Pass is entitled to unlimited transportation times, distance or metro lines within 24 hours after entering the turnstile for the first time.
Three-Day Pass: The fare for Three-Day Pass is RMB 50. A holder of Three-Day Pass is entitled to unlimited transportation times, distance or metro lines within 72 hours after entering the turnstile for the first time.
Once the One-Day Pass or Three-Day Pass is used, it cannot be refunded. The unused tickets can be refunded at the station of Guangzhou Metro Web.
(3) A metro stored value ticket can be refunded. The ticket security deposit shall be refunded after the ticket is taken back. Under any of the following conditions, the ticket security deposit shall not be refunded:
1. A ticket chip is damaged, which is not caused for the reasons of the issuing party of the Metro;
2. A ticket has a hole or its edge or corner is missing;
3. A ticket is scratched or pasted with a foreign matter;
4. A ticket is cracked or evidently folded, carved or twisted;
5. A ticket has an irremovable stain.
When applying for refund of the prepaid ticket, a passenger can check the balance of the ticket to be refunded according to the information stored in the ticket or the ticket number. If the information stored in the ticket is invalid and the ticket number cannot be identified, the ticket shall be deemed to have no balance.
Article 5 A passenger shall take the Guangzhou Metro with a valid ticket, observe the rule of "one person one ticket", and use the same ticket to enter and exit the stations to ensure a complete travel record. If the ticket is not used in accordance with the rules, the system will automatically limit the function for taking the relevant public transportation.
Article 6 Rules for use of Public Transportation QR Code
(1) Public Transportation QR Codes from different e-platform must not be used interchangeably. For a single journey, only the Public Transportation QR Code from the same e-platform can be used to enter and exit the gate.
(2) After passengers exit the gate using the Public Transportation QR Code, the fare for this journey will be deducted from the linked payment account.
(3) In case of incomplete travel records, a passenger shall register or confirm the inbound and outbound information and the fare in a timely manner within the prescribed time limit in accordance with the requirements of the supplementary registration reminder.
(4) If the fare cannot be deducted using the Public Transportation QR Code or if the fare is not supplemented as required, the system will automatically restrict access to the relevant transportation.
(5) If a passenger has doubts about the deduction, he or she can check the travel and payment records through the mobile phone interface. If there is still any objection to the fare deduction, please consult the Guangzhou Metro service hotline.
Article 7 Rules for the use of UnionPay Credit Card (including Mobile Phone Quick Pass)
(1) If a passenger binding a UnionPay Credit Card to different devices to generate different tickets/cards, the passenger shall not mix the physical cards with the tickets/cards generated by the devices. For a single journey, passengers can only choose the same ticket/card to go in and out the turnstile.
(2) In case of incomplete travel records, a minimum single fare shall be charged for each record.
(3) If a passenger has any problem in using the UnionPay Credit Card, please contact the station staff immediately; if a passenger has any question about a fare deduction, please consult at any station in the metro system within 7 working days after the deduction.
Article 8 Children under 1.3 meters in height (including) or the legal school age (subject to valid identification) shall enjoy free rides, otherwise a valid ticket be required.
Article 9 The passenger who has checked the ticket on the gate without entering, can have it handled free of charge within 20 minutes at the check-in station. If the passenger fails to enter within 20 minutes, the single journey ticket shall be taken back as invalid. If another type of ticket is used, the passenger shall supplement the registration of the ticket and supplement the fare at the exiting station based on the actual mileage, unless the failure is caused for reasons of Guangzhou Metro.
Article 10 Within the effective time limit, when a passenger goes in and out the turnstile at the same station, the turnstile machine shall take back his/her single journey ticket. A passenger who holds other tickets needs to pay the lowest price for the single journey ticket he/she uses.
Article 11 Passengers shall comply with these Rules to buy and use tickets, and shall not alter, forge or change their tickets.
A passenger who holds no ticket or an invalid ticket shall be required to pay a fare equal to the highest price of a single journey ticket at the station where the passenger leaves (excluding the fare deducted from the invalid ticket). The invalid single journey ticket held by the passenger shall be taken back by Guangzhou Metro.
Under any of the following conditions, a ticket is deemed as an invalid ticket or a passenger is deemed as having no ticket:
(1) Ticket information has been altered, deleted or damaged without prior approval by the ticket issuer;
(2) A passenger has no ticket or uses an expired or altered ticket;
(3) The identity of ticket user is inconsistent with the ticket type and the information reflected by the ticket;
(4) More than one person uses the same ticket at the same time;
(5) Using other means to avoid or reduce the payment of fares.
Article 12 If a ticket used by a passenger cannot cover the actual fare at the station where he/she arrives, he/she shall be required to make up the deficiency.
Article 13 The effective time limit of a ticket shall be determined according to value tickets issued by Guangzhou Metro and return the ticket the longest mileage allowed, train speed, and reasonable time spent by a passenger on waiting and metro exchange. A passenger who fails to go out the turnstile within the effective time limit shall be required to pay the fare for the current travel and an overtime fare equal to the highest price of a single journey ticket at the station where the passenger leaves, unless the failure is caused for reasons of Guangzhou Metro.
In case of overtime and over-travel, a passenger shall be required to pay the fare for the current travel and an overtime fare equal to the highest price of a single journey ticket at the station where the passenger leaves, unless the overtime or over-travel is caused for reasons of Guangzhou Metro.
Article 14 If a ticket is not induced by the turnstile machine (namely no entry record), the holder of the ticket shall pay the fare based on the actual mileage of taking the metro. The holder of the single journey ticket shall be required to pay a fare with the ticket issuing station as departure station.
Article 15 "The highest price of a single journey ticket at the station where a passenger leaves the turnstile" mentioned in these Rules refers to the highest price for the single journey ticket for the journey from the station where a passenger leaves the turnstile to a farthest reachable station in the metro system.
Article 16 The “tickets” mentioned in these Rules include physical cards, QR Code and other valid travel vouchers, mainly referring to the tickets issued by Guangzhou Metro Group Co., Ltd., the tickets permitted to be used in Guangzhou Metro by the agreements with Guangzhou Metro Group Co., Ltd., and the special tickets such as commemorative tickets permitted to be used in Guangzhou Metro. And, the special tickets are also subject to the ticketing rules mentioned in their issuing notices, if any.