Real-time Passenger Flow
Real time inquiry system of GZ Metro
Price
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Ticket Rules
2020-11-26
Article 1 In order to let the general public understand and comply with relevant ticketing rules for Guangzhou Metro, these Rules are hereby formulated in accordance with the Rules for Guangzhou Urban Rail Transit Passengers, the Reply on the Ticket Prices of Guangzhou Metro Web (Sui Jia Han (2006) No. 386) and the Official Reply on the Ticket Prices of Guangzhou Metro Web in 2010 (Sui Jia Han (2010) No. 435) by the Price Control Administration of Guangzhou Municipality, as well as other relevant regulations.

 

Article 2 The ticket available at the Guangzhou Metro Web is priced by mileage: the price is RMB 2 if mileage is no more than 4km. The prices increases by RMB l for every 4 kilometers within the mileage range from 4km to 12km, for every 6 kilometers within the mileage range from 12km to 24km, and for every 8 kilometers as the mileage is more than 24km. The price for the ticket available at the Zhujiang New Town Automated People Mover systems (abbreviated as "APM Line" is fixed as RMB 2 only. 

 

Article 3 Fare discounts and special charges shall be implemented in accordance with the relevant provisions of Guangzhou Municipal Government. Guangzhou Metro Web additionally implements the following preferential measures: (1)Metro ordinary prepaid tickets can enjoy a 5% discount. (2)Single journey group ticket discount: Single journey group tickets for 30 or more passengers can enjoy a 10% discount. 

 

Article 4 Ticket purchasing and refunding (1)	Single journey ticket: A passenger can buy a single journey ticket at the metro station or can take the ticket from the selected starting station after having pre-paid on-line. A single journey ticket is only valid for the day when taking the metro from the station of buying the ticket or taking the ticket. If a single journey ticket paid on-line has not been taken within the agreed time, the pre-paid money will be automatically refunded according to the original payment channel. If a bought single journey ticket has no entry record but it is readable, it can be refunded at the station of buying the ticket or taking the ticket within 30 minutes after the ticket is bought. If a single journey ticket has been sold out for more than 30 minutes, it cannot be refunded. (2)	Day ticket: A passenger can buy the day ticket at any station of Guangzhou Metro Web.  One-Day Pass: The fare for One-Day Pass is RMB 20. A holder of One-Day Pass is entitled to unlimited transportation times, distance or metro lines within 24 hours after entering the turnstile for the first time. Three-Day Pass: The fare for Three-Day Pass is RMB 50. A holder of Three-Day Pass is entitled to unlimited transportation times, distance or metro lines within 72 hours after entering the turnstile for the first time. Once the One-Day Pass or Three-Day Pass is used, it cannot be refunded. The unused tickets can be refunded at the station of Guangzhou Metro Web. (3)A metro stored value ticket can be refunded. The ticket security deposit shall be refunded after taking back the ticket. Under any of the following conditions, the ticket security deposit shall not be refunded: 1.A ticket chip is damaged, which is not caused for the reasons of the issuing party of the Metro; 2. A Ticket has a hole or its edge or corner is missing; 3.A ticket is scratched or pasted with a foreign matter; 4. A ticket is cracked or evidently folded, carved or twisted; or 5. A ticket has an irremovable stain. When refunding the stored value ticket pursuant to this article, if the balance of a ticket can be found according to the data or serial number of the ticket, the balance shall be returned. Otherwise, the ticket shall be deemed as a ticket with no balance. 

 

Article 5 To enter the payment area of the metro, each passenger should hold a valid ticket. The using rules of "one person one ticket" shall be observed. A passenger should use the same ticket to go in and out the turnstile (to go out the turnstile of a station of APM line does not need to use the ticket). A ticket may not be used by more than one person.

 

Article 6 If accompanied by an adult passenger, a child not taller than l.2m may take metro free of charge. If there is more than one child, additional children should buy a ticket. A child taller than l.2m should buy a ticket.

 

Article 7 If a passenger's ticket has been checked by the turnstile machine but the passenger fails to go in the turnstile, within 20 minutes the passenger may have the ticket handled free of charge at the station where the ticket is checked. If the passenger fails to go in the turnstile within 20 minutes, the single journey ticket shall be taken back as invalid. If other type of ticket is used, the passenger shall be required to pay the lowest price for a single journey ticket of the type of ticket used, unless the failure is caused for reasons of Guangzhou Metro.

 

Article 8 Within the effective time limit, when a passenger goes in and out the turnstile at the same station, the turnstile machine shall take back his/her single journey ticket. A passenger who holds other tickets needs to pay the lowest price for the single journey ticket he/she uses.

 

Article 9 A passenger who holds no ticket or an invalid ticket shall be required to pay a fare equal to the highest price of a single journey ticket at the station where the passenger leaves (excluding the fare deducted from the invalid ticket). The invalid single journey ticket held by the passenger shall be to taken back by Guangzhou Metro. Under any of the following conditions, a ticket is deemed as an invalid ticket or a passenger is deemed as having no ticket: (1)Ticket information has been altered, deleted or damaged without prior approval by the ticket issuer; (2)A passenger has no ticket or uses an expired ticket; or (3) The identity of ticket user is inconsistent with the ticket type and the information reflected by the ticket;  (4) More than one person uses the same ticket at the same time; (5) Using other means to avoid or reduce the payment of fares. 

 

Article 10 If a ticket used by a passenger cannot cover the actual fare at the station where he/she arrives, he/she shall be required to make up the deficiency.

 

Article 11 The effective time limit of a ticket shall be determined according to value tickets issued by Guangzhou Metro and return the ticket the longest mileage allowed, train speed, and reasonable time spent by a passenger on waiting and metro exchange. A passenger who fails to go out the turnstile within the effective time limit shall be required to pay the fare for the current travel and an overtime fare equal to the highest price of a single journey ticket at the station where the passenger leaves, unless the failure is caused for reasons of Guangzhou Metro. In case of overtime and over-travel, a passenger shall be required to pay the fare for the current travel and an overtime fare equal to the highest price of a single journey ticket at the station where the passenger leaves, unless the overtime or over-travel is caused for reasons of Guangzhou Metro. 

 

Article 12 If a ticket is not induced by the turnstile machine (namely no entry record), the holder of the ticket shall pay the fare based on the actual mileage of taking the metro. The holder of the single journey ticket shall be required to pay a fare with the ticket issuing station as departure station.

 

Article 13 "The highest price of a single journey ticket at the station where a passenger leaves the turnstile" mentioned in these Rules refers to the highest price for the single journey ticket for the journey from the station where a passenger leaves the turnstile to a station reachable station.

 

Article 14 The "ticket" mentioned in these Rules refers to any ticket issued by Guangzhou Metro Corporation and other tickets agreed by Guangzhou Metro Corporation to be used in Guangzhou Metro.  The rules for tickets are subject to special regulations, if any.

 

 
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